Hello
Offload your day-to-day tasks to free up your time!
Guest communication, cleaning coordination and damage claims are some of the most time-consuming (and sometimes frustrating) parts of host on platforms like Airbnb or VRBO. Our highly skilled VA's and take a huge weight off of your shoulders whether you have one property or one hundred.
The Airbnb Powerhouse VA
Guest communication
If you're an Airbnb host, you know what it's like to have your phone go off at all hours of the day and night. Imagine for a large chunk of the day, you can check out of having to stay near your phone and your hosting business can just continue to run. Our specialized team has a vast experience is customer relations and knowledge of all things Airbnb and hospitality.
Calendar coordination
Whether you have one cleaner for your rentals or a team, our VA's can coordinate the cleanings and calendars with them and within your ecosystem to ensure no guest shows up to a dirty rental.
Maintenance
Though our VA's won't physically be near you, they can connect to the local tradesmen in your rental market to organize and coordinate maintenance concerns and issues to keep your rentals in top notch shape.
Case Study: Desert Concierge Management
Virtual Assistant: Ash
Ash was hired by Desert Concierge Management to help with communicating to guest at more than 50 of their properties in 4 different markets. She immediately began learning about their properties and style and was able to completely takeover all communication from the owners in a matter of weeks, freeing them up between the hours of 8am and 5pm M-F. But communication wasn't all that she did.
Cleaning coordination
When a guest reservation was created, modified or cancelled, Ash was able to connect directly to the cleaner of that property to inform them of the changes as well as confirm options for early check ins or late checkouts. DCM charge for early check ins and late checkouts and this added to a smoother guest experience as well as an increase in revenue.
House Manuals
DCM has a unique service where they create customized house manuals for all of their properties in their portfolio using Canva. Ash was able to keep all house manuals, both digital and physical updated with the correct information for the guest while they stayed at their properties.
AirCover claims
The AirCover claims process can be such a frustrating experience for an STR owner in knowing the process and protocol of getting made hole after damage is discovered. Ash was able to take the photos provided by the cleaners in coordinating with the maintenance person who was fixing it and submit AirCover claims in a complete and timely manner to ensure reimbursement.
Maintenance coordination
Speaking of maintenance-- whether caused by a guest or normal wear and tear, Ash communicated and coordinated with handymen, HVAC, electricians, plumbers and landscapers as well as gather and organize bids and invoices.
Team communication
When the leaders of DCM wanted to checkout, Ash was able to continue steering the ship seamlessly. Should a guest reach out for an early check in, late check out, or general question, Ash was empowered to communicate with the DCM for information and coordination.
Systems organization
50+ properties in four different cities is a lot to juggle. Ash was instrumental in taking a lot of the information from the Airbnb listings and creating an internal database to house both proprietary information and general knowledge to ensure the team could act or react quickly to a guest question or concern.